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African American Family


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During this COVID-19 Outbreak, We're Here to Help You

COVID-19 is creating a lot of worry and fear for families. The FRC Network is here and ready to provide whatever support we can. Following guidance from the State of Massachusetts, all FRCs are serving the community, and available to support families. Some of the FRCs are not physically open, but are providing assistance to families by phone. These are:

Sites Open
Currently open for walk-in services or by appointment only; please call ahead to find out
Teleworking Service
Providing services by phone, email, and website

Using good hygiene and staying away from large crowds (such as 50 or more people) are just two things you can do to try to avoid getting this virus. This flyer (in English and Spanish) from the Massachusetts Department of Public Health provides more tips for staying healthy (visit this link to access the flyer in different languages ). These are good habits to use even for the general flu season.


The Department of Transitional Assistance is available remotely - this flyer in English and Spanish has information on how to contact them if you need assistance. And the Department of Housing and Community Development has closed their offices; if you need housing assistance, read this flyer (in English and Spanish) on how to contact them.

Parents Helping Parents is offering free online parent support groups. They also provide parental stress line counselors to listen to concerns and problem-solve. The service is available 24/7 and is free and confidential; call 800-632-8188.

There is also helpful information available on the Centers for Disease Control and Prevention and the Massachusetts Department of Public Health websites.

This is a challenging time for all but we are all going to get through it. We are here to help.

About Family Resource Centers

Massachusetts Family Resource Centers (FRCs) are a statewide network of community-based providers offering multi-cultural parenting programs, support groups, early childhood services, information and referral resources and education for families whose children range in age from birth to 18 years of age. A Family Resource Center is located in each of the 14 Massachusetts counties to provide easy access to information and assistance related to health care, safety, employment training, education and peer support. In each of our communities, our goal is to support families to strengthen their bonds, connect to others, and engage in their community. Our core values are: RESPECT, TRUST, SAFETY, WELLNESS, CARING, CONNECTIVITY, and EDUCATION.

FRCs are supported through funding from the Massachusetts Department of Children and Families (DCF).

If you are interested in learning more about the FRCs, the work we do, the people we serve, and the impact we have had on families across the state, please read our executive summary. You can also learn about the struggles one young adult faced, and the help that the Family Resource Center in Springfield can provide kids and young adults with similar experiences in this story and video on MassLive’s website

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Family Resource Center

Family Resource Centers are located all around Massachusetts and offer a variety of services to help families like yours. Find one near you that offers the services you looking for.

Trauma and Resilience Training

An online training for Family Resource Center staff, community providers, and educators who work with young people.


This place is awesome very welcome and warming inviting place!!!
Teen involved with an FRC
“I am so grateful and I cannot say enough about how much NFI and (Jen) personally have helped me. Whenever I start to lose it, which is usually several times a day, I close my ... eyes and envision myself sitting and talking to (Jen) and Audrey and Gabriel and the rest of (Jen’s) team and the energy at NFI, and it really calms me.”
— Kathleen, a parent, talking about the NFI Family Resource Center in Lowell
We are doing the hardest job in the world, and probably the most important one, being parents. None of us were trained for this, we’re just supposed to know. There’s nothing like a little support to help when you’re not sure you’re doing the right thing, or when you need encouragement…and sometimes we just need information.
Parent involved with an FRC